Declare withdrawal
Would you like to cancel your order or individual items from your order? You can exercise your statutory right of withdrawal online via this page.
Please use the form provided and enter the order number as well as the email address you used to place the order. This allows us to clearly identify your order and process your cancellation quickly.
After submitting, you will automatically receive a confirmation of receipt via email. This confirms that your notice of withdrawal has reached us. Further verification and processing will then be carried out by our team.
What is this page for?
This page is intended exclusively for declaring the withdrawal from a contract concluded online.
You can use this feature if you are a consumer and wish to withdraw from your order or individual items within the statutory withdrawal period.
The right of withdrawal is generally 14 days from the day on which you or a third party named by you received the goods. Further information can be found in our cancellation policy.
Withdrawal, complaint, or cancellation?
Please note that a withdrawal is not the same as a complaint or a cancellation.
Withdrawal
As a consumer, you are exercising your legal right to reverse a contract concluded online within the withdrawal period.
As a consumer, you are exercising your legal right to reverse a contract concluded online within the withdrawal period.
Complaint
Your goods have arrived damaged, defective, incorrectly delivered, or incomplete. In this case, please contact our customer service team.
Your goods have arrived damaged, defective, incorrectly delivered, or incomplete. In this case, please contact our customer service team.
Cancellation
Your order has not yet been shipped or not yet been fully processed. Whether a cancellation is still possible depends on the processing status of your order.
Your order has not yet been shipped or not yet been fully processed. Whether a cancellation is still possible depends on the processing status of your order.
What information do we need?
Please fill out the form as completely as possible. In particular, the following is required:
your first and last name
your email address
your order number
specification of whether you wish to withdraw from the entire order or only individual items
If you only wish to withdraw from individual items, please specify as accurately as possible which items are concerned.
You do not need to provide a reason for your withdrawal. You may optionally leave us a message if you would like to provide additional information.
What happens after submission?
1.
You submit the form.
2.
You automatically receive a confirmation of receipt via email.
3.
Our team reviews your withdrawal.
4.
If a return is necessary, you will receive further information from us.
Please do not send goods back carriage forward or without prior coordination if they are items shipped by a freight forwarder, sheet materials, or larger items. For these items, a coordinated return is required.
Note on freight-shipped goods and sheet materials
Many of our products are large-format, fragile, or are delivered via a freight forwarder. Therefore, please wait for our response after your withdrawal before returning any goods. This ensures that the return, packaging, and transport can be properly coordinated.