Frequently Asked Questions
Here's a summary of the most frequently asked questions. Is your question not listed?
1. Questions about the product
What makes epicPLY multiplex boards so light compared to conventional boards?
epicPLY panels are lighter than conventional plywood because we use lightweight, fast-growing plantation timber. This type of wood allows for a weight reduction of 30-50% compared to conventional plywood, such as oak. Despite the lower weight, our panels are very stable and durable thanks to the higher number of core layers.
What type of wood are the epicPLY panels made of?
epicPLY panels are made from the wood of the Falcata Albasia tree. The wood we use comes from plantations in Indonesia that adhere to sustainable cultivation methods and are regularly inspected for compliance. Falcata Albasia is still relatively unknown in Europe, but it impresses with its rapid growth rate of 4-5 years to maturity and its outstanding properties, making it ideal for our innovative lightweight panels.
Are the epicPLY records calibrated?
Yes, all epicPLY panels are precision calibrated. We adhere to strict manufacturing standards that ensure each panel has a thickness tolerance of ± 0.2 mm. This precision allows for a consistent, high-quality finish for all projects and applications.
Are epicPLY panels suitable for indoor or outdoor use?
Our epicPLY panels are ideal for indoor use because they are bonded with moisture-resistant adhesive. They can also be used outdoors, but should be protected from the elements to ensure a long lifespan.
How environmentally friendly is the production of epicPLY panels?
epicPLY places great importance on sustainability and environmental protection. Our panels are manufactured in a CO2-neutral manner, and we work with local farmers to promote sustainable forestry. Our wood comes from 100% organically grown forests and is FLEGT-licensed. Through our partnership with Fairventures, we are committed to combating rainforest deforestation and plant six new seedlings for every tree we harvest. For more information on sustainability, please visit [link to relevant page].
2. Shipping and collection
How long does shipping take and what are the shipping costs?
Within Germany, shipping costs for samples and accessories are €9.99. Shipping costs for panels, cut-to-size pieces, and Precision-Fit floor panels via freight carrier depend on the order value: up to €499, shipping costs €199; between €500 and €999, the cost is €149; and for orders between €1000 and €2499, a shipping fee of €79 applies. Shipping is free for orders over €2500. For deliveries to Austria, parcel shipping costs €15.99. Freight shipping costs also vary depending on the order value: up to €499, shipping costs €249; for orders between €500 and €999, the cost is €199; and between €1000 and €2999, the cost is €119. Shipping is free for orders over €3000. Delivery times vary depending on the product type. Samples and full slabs are typically delivered within 3 to 5 business days. Cut-to-size slabs have a delivery time of 14 to 21 business days, while precision-fit floor tiles require approximately 10 business days. Delays may occur during sales. Further information can be found under Shipping & Collection .
Is it possible to pick up the epicPLY records myself?
You can pick up all full records at our warehouse in 89555 Steinheim am Albuch (Söhnstetten). Simply select "Pick up at our shop" at checkout. The goods are usually ready for pickup within 1 to 2 business days. This is a distribution center without a retail area. Pickup in Hamburg is unfortunately not possible at this time.
Do you also deliver abroad?
We currently ship to Germany and Austria. For orders from Switzerland, we have set up a special store which you can find at epicPLY.ch .
3. Corporate customers
Is there a discount for corporate clients?
Yes, we offer corporate customers a 20% discount on epicPLY boards used for further processing. This discount is our way of fostering cooperation with businesses and supporting the diverse applications of our boards. We look forward to being part of your project!
How can I get the corporate discount?
To receive the discount, you can create a company account with us.
- Click here to access the registration form for company accounts.
- After you have filled out and submitted the form available on this page, we will check your information and activate your company account, provided your company meets the criteria.
- You will be notified by email about the activation and will receive a link to confirm your account activation and to define your password.
- You can then log in here with your access data. The 20% discount will then be automatically applied to all products. Shipping is also free for orders over €2500.
- We also offer payment by invoice in certain cases. Simply write to us at info@epicply.de or via the contact form .
4. Complaints and Returns
How can I file a complaint?
Should you discover any defects in your epicPLY records, we are truly sorry. Sometimes such issues can occur during shipping. Please contact us within 7 days of receiving your order. You can easily reach us by email or phone. If you include photos of the defects and your order number, we can quickly resolve the matter and do our best to send you a flawless record as soon as possible.
How does the product return process work?
If your epicPLY records don't meet your expectations, you can return them within 14 days of receipt. Before you do, please let us know so we can send you all the return information. Return shipping costs are the responsibility of the buyer.
What happens if the returned products are damaged?
If the returned products unfortunately have damage that was not reported during a previous complaint, we cannot guarantee a full refund. The amount you receive will depend on the condition of the products.
Can I exchange products?
Of course, an exchange is possible! Just write to us to clarify the details of the exchange and to make sure the desired products are available. The buyer is also responsible for the return shipping costs.
